Orders & Tracking

Cancel my Zoomlite online order

Can I make changes to my order after placing it?

Change my Zoomlite order

How to Place an Order for In-Store Pickup Select Your Products: Add your desired items to your cart. Choose Pickup Option: During the checkout process, select “pick up” as your delivery option. This will ensure that your order is prepared for collection at our warehouse. Complete Your Purchase: ...

How can I get a tax invoice or receipt for my order?

Please check your emails after you place your order. You will have an option to download your invoice as a PDF from your order confirmation

How can I stay informed if an item is out of stock?

How to Get Notified When Items are Back in Stock Step-by-Step Guide Visit the Product Page: Navigate to the product page of the item you wish to purchase. Click “Notify Me When Available”: On the product page, you will find a button labelled “Notify Me When Available.” This feature is designed ...

How do I know if my order was shipped?

How to Track Your Zoomlite Order Once your order has been shipped, you will receive a confirmation email from us. This email is your gateway to tracking your package and contains all the essential details you need. Step 1: Check Your Email Email Notification: Look for a shipping confirmation e...

I didn’t receive my order confirmation email — what should I do?

Order Confirmation Process Once you have successfully completed your purchase, our system automatically sends an order confirmation email to the address you provided during checkout. This email serves as a record of your purchase and contains important details about your order including your uni...

I haven’t received my entire order — what should I do?

Why Your Order May Arrive in Multiple Packages There are several reasons why your order from Zoomlite may arrive in separate packages: Product Availability: At times, certain items from your order may be shipped on different dates due to stock availability. This can result in your order being s...

My order hasn’t been delivered — what should I do?

Steps to Track Your Order To facilitate a smooth tracking process, please follow these steps: Check Your Tracking Link: Begin by reviewing the tracking link provided in your order confirmation email. This link provides the latest updates from the courier on your shipment's status. Allow Extra T...

What should I do if there’s an issue with my order?

How to Report an Issue with Your Order If you encounter any problems with your order, please follow the steps outlined below to help us resolve the matter promptly: Contact Us via Email: Send an email to our customer service team at help@zoomlite.com.au Include your order number in the email fo...

Where can I find my tracking number?

Locating Your Tracking Number Once your order has been dispatched from our warehouse, you'll receive a shipping confirmation email containing your tracking number. This email is your key to following your package's journey to your doorstep. Here's how to find it: Check Your Inbox: Look for an e...