Frequently Asked Questions: Order Modifications at Zoomlite
At Zoomlite, we understand that sometimes plans change, and you may need to modify your order. Whether it's a change in the item, color, or delivery details, we're here to help make the process as seamless as possible. Below you'll find detailed information on how to request changes to your order and what steps to take if your order has already been shipped.
Can I Change My Order After Placing It?
Yes, you can request changes to your order, but only if it hasn't been shipped yet. We strive to process and ship orders quickly, so it's important to act promptly if you need to make any modifications.
How to Request a Change
If you need to change your order, please follow these steps:
- Email Us: Send an email to our customer service team at help@zoomlite.com.au with your order number included in the subject line or body of the email.
- Specify Your Request: Clearly state the changes you wish to make. This could include modifications to items, colours, or delivery details.
- Act Quickly: Submit your request as soon as possible to increase the likelihood that we can accommodate your changes before the order is dispatched.
What Happens If My Order Has Already Shipped?
Once your order has been shipped, we cannot make any changes. However, you still have options available:
After Shipping Options
- Returns and Exchanges: You can return or exchange items after delivery by following our Returns Policy. This policy allows you to send back items you no longer wish to keep and select alternatives if needed.
For more information on our Returns Policy, please visit our website at zoomlite.com.au.
Additional Assistance
If you have any further questions or require additional assistance, please do not hesitate to reach out to our customer service team. We are committed to providing you with the best possible shopping experience and are here to help with any concerns you may have.
Thank you for choosing Zoomlite. We appreciate your business and look forward to serving you.