How to Cancel Your Order with Zoomlite
At Zoomlite, we understand that sometimes you may need to cancel an order. Our goal is to make this process as seamless as possible for you. Below, you'll find detailed instructions on how to cancel your order, as well as important information regarding our cancellation and returns policies.
Cancelling Your Order
Before Shipment
If your order has not yet been shipped, you can cancel it by following these steps:
- Contact Us Immediately: As soon as you decide to cancel your order, please contact us via email at help@zoomlite.com.au. This will ensure that your request is processed as quickly as possible.
- Include Your Order Number: To expedite the cancellation process, include your order number in the subject line of your email. This helps us locate your order quickly and efficiently. To help expedite your request, please also share the date, time and order amount.
After Shipment
If your order has already been dispatched, unfortunately, we cannot cancel it. However, you are welcome to return the items once you receive them, in accordance with our Returns Policy.
Important Considerations
- Timing: The key to a successful cancellation is timing. Contact us as soon as possible to increase the likelihood that your order can be cancelled before it is shipped.
- Returns Policy: If your order has been shipped, refer to our Returns Policy for guidance on how to return your items. This policy outlines the steps you need to take and any conditions that apply.
Additional Resources
For more information on managing your orders with Zoomlite, you may find the following resource helpful:
We are committed to providing you with excellent service and support. If you have any further questions or need assistance, please do not hesitate to contact us.
For more information about our products and services, visit our website at zoomlite.com.au.