Return Eligibility
We want you to love your purchase! If, for any reason, you are not completely satisfied, you can return most items within 30 days of receipt for a refund, exchange or store credit. To ensure a successful return, please adhere to the following conditions:
- Unused Condition: Items must be in their original, unused condition. This means they should not show any signs of use, wear or damage.
- Original Tags and Packaging: Ensure that all original tags are attached and the item is returned in its original packaging.
Non-Eligible Items
Please note that certain items are not eligible for change-of-mind returns. These include:
- Hygienic Items: Any items intended for personal use (such as earplugs, eye masks, socks, pillows, and blankets) are non-returnable due to health and hygiene reasons.
- Final Markdown Items: Items sold as final markdowns or clearance.
We recommend reviewing your purchase details carefully to determine if your item qualifies for a return.
Refunds and Shipping Costs
While we strive to provide the best service possible, please be aware of the following regarding refunds and shipping:
- Non-Refundable Shipping Costs: Shipping costs are non-refundable. If the return is due to a defect or error on our part, we may cover the return shipping costs - subject to conditions..
Return Process
To initiate a return, please follow these steps:
- Self Returns Portal: Visit the Zoomlite returns portal zoomlite.com.au to create your instant return label.
- Prepare Your Return: Ensure the item meets the return conditions listed above or, as applicable, those in the returns portal for your order contents.
- Choose a Shipping Method: We highly recommend using a tracked shipping method when returning your item if you select self-shipping. This ensures safe delivery back to us and provides you with peace of mind and security.
Additional Tips
- Documentation: Keep a record of your return shipment, including tracking numbers..
- Timeliness: Initiate your return within the 30-day window to ensure return eligibility.
- Outside return window: The Usual return window is 30 days, and suitcases can be returned for up to 100 days.
Oct 28, 2025