Zoomlite Return Policy Guide

At Zoomlite, customer satisfaction is our top priority. We understand that sometimes a purchase may not meet your expectations, and we are here to help make the return process as smooth as possible. Below, you will find detailed information on our return policy to guide you through the process.

Return Eligibility

We want you to love your purchase! If, for any reason, you are not completely satisfied, you can return most full-priced items within 30 days of receipt for a refund or store credit. To ensure a successful return, please adhere to the following conditions:

• Unused Condition: Items must be in their original, unused condition. This means they should not show any signs of wear or damage.
• Original Tags and Packaging: Ensure that all original tags are attached and the item is returned in its original packaging.

Non-Eligible Items

Please note that certain items are not eligible for change-of-mind returns. These include:

• Sale Items: Items purchased on sale or at a discounted price.
• Clearance Items: Products marked as clearance.
• Final Markdown Items: Items sold as final markdowns.

We recommend reviewing your purchase details carefully to determine if your item qualifies for a return.

Refunds and Shipping Costs

While we strive to provide the best service possible, please be aware of the following regarding refunds and shipping:

• Non-Refundable Shipping Costs: Shipping costs are non-refundable. If the return is due to a defect or error on our part, we may cover the return shipping costs - subject to conditions..

Return Process

To initiate a return, please follow these steps:

1. Self Returns Portal: Visit the Zoomlite returns portal zoomlite.com.au to create your instant return label.
2. Prepare Your Return: Ensure the item meets the return conditions mentioned above or as applicable in the returns portal relevant to your order contents.
3. Choose a Shipping Method: We highly recommend using a tracked postage method to return your item if you select self-shipping. This ensures safe delivery back to us and provides peace of mind and security for you.

Additional Tips

• Documentation: Keep a record of your return shipment, including tracking numbers..
• Timeliness: Initiate your return within the 30-day window to ensure eligibility for a refund or store credit.

We are committed to providing you with a seamless shopping experience. If you have any questions or need further assistance, please do not hesitate to contact our support team. Thank you for choosing Zoomlite, and we look forward to serving you again soon!