Zoomlite Order Return Policy

At Zoomlite, we strive to ensure that your shopping experience with us is seamless and satisfactory. However, there may be instances where orders are returned to us due to delivery issues. We understand that this can be inconvenient, and we are committed to resolving such situations promptly and efficiently.

What to Expect If Your Order Is Returned

If your order is returned to us, rest assured that we will take immediate action to address the situation. Here’s what you can expect:

Notification Process

• Contact Upon Return: As soon as your returned order arrives back at our warehouse, we will reach out to you via email. This communication will confirm the status of your order and provide you with options on how to proceed.

Options Available

• Re-shipment: You have the option to have your order re-shipped to you. Please note that if the original delivery address was incorrect or deemed undeliverable, you may be required to cover the cost of the new shipping.
• Refund: Alternatively, you can choose to have your payment refunded. Refunds will be processed to your original payment method, ensuring a straightforward and hassle-free transaction.

Important Considerations

• Correct Address: To avoid future delivery issues, please double-check the shipping address provided at checkout. Ensuring that your address is correct and complete can help prevent delays and returns.
• Prompt Communication: If you notice that your order status indicates "Returned to Sender" and you have not heard from us within three business days, please do not hesitate to reach out. You can email us with your order number at our customer service email for prompt assistance.

Contact Information

For any questions or further assistance, please contact our customer service team. We are here to help and ensure that your experience with Zoomlite is positive.

Visit our website for more information: zoomlite.com.au

Thank you for choosing Zoomlite. We appreciate your understanding and cooperation in resolving any delivery issues swiftly. Your satisfaction is our priority, and we are committed to providing you with the best possible service.