Zoomlite Refund Policy: What You Need to Know

At Zoomlite, we strive to ensure that our customers are entirely satisfied with their purchases. We understand that sometimes a product may not meet your expectations, and you might need to return it. To make this process as smooth as possible, we have outlined our refund policy below.

How Refunds Are Processed

When you return a product to Zoomlite, we aim to process your refund swiftly and efficiently. Here’s what you can expect:

• Processing Time: Refunds are typically processed within 3–5 business days after we receive your returned item. This timeframe allows us to inspect the item and ensure it meets our return criteria.
• Original Payment Method: Refunds will be credited back to your original payment method. This means that if you paid via credit card, the refund will be issued to the same card.
• Bank Processing Time: After we issue the refund, please allow up to 3 business days for your bank to process and clear the funds. This duration can vary depending on your bank's policies.
• Confirmation Email: To keep you informed, we will send you an email confirmation once your refund has been processed. This email will serve as your notification that the refund is on its way.

Additional Information

For more detailed information about our return and exchange process, please refer to our related article: How can I return or exchange my Zoomlite product?

Contact Us

If you have any questions or concerns about your refund or the return process, our customer service team is here to help. Feel free to reach out to us through our website at zoomlite.com.au for further assistance.

At Zoomlite, customer satisfaction is our top priority, and we are committed to providing you with a seamless shopping experience. Thank you for choosing Zoomlite.