Returns & Refunds

• Can I exchange a product I bought online?

  Steps to Exchange Your Product To exchange your Zoomlite product, please follow these simple steps: Access the Returns Portal: Visit our Zoomlite returns portal. You will need your order number and details of the product you wish to exchange. Exchange Timeframe: Ensure that your exchange reques...

• Can I return an item without its tags or original packaging?

  Eligibility for Returns To qualify for a return at Zoomlite, please ensure that your item meets the following criteria: Unused Condition: The item must be unused and in its original condition. Original Tags and Packaging: All tags must be attached, and the original packaging should be intact. I...

• Do you offer free return shipping?

  Return Options At Zoomlite, we offer a couple of return options depending on the nature of the return. Here’s what you need to know: Change-of-Mind Returns For returns due to a change of mind, customers are responsible for covering the return shipping costs. We do not currently offer free retu...

• How are refunds calculated for bundle deals or promotional offers?

  For bundles and promotions, refunds are adjusted based on the discounted price of each item in your order. 🧾 Example: If you return one item from a discounted bundle, the refund is calculated as the **bundle price minus the value of items kept**. 💡 Important: Promotional discounts or free gift...

• How can I return or exchange my Zoomlite product?

  Prepaid Return Option Our prepaid return option is designed to make the return process as convenient as possible for our Australian and New Zealand customers. Please note that due to a technical issue, New Zealand returns require a manual label from us. Steps to Request a Prepaid Return Label ...

• How long does it take to receive my refund?

  Processing Time: Refunds are typically processed within 3–5 business days after we receive your returned item. This timeframe allows us to inspect the item and ensure it meets our return criteria. Original Payment Method: Refunds will be credited back to your original payment method. This means t...

• My order was returned due to a delivery issue — what should I do?

  If your order was returned to us due to a delivery issue, we’ll contact you once it's back at our warehouse. 📦 What happens next: Once received, we’ll email you to confirm whether you’d like it re-shipped or refunded. If the address provided was incorrect or undeliverable, you may need to cover...

• What is Zoomlite’s change-of-mind and returns policy?

  Return Eligibility We want you to love your purchase! If, for any reason, you are not completely satisfied, you can return most items within 30 days of receipt for a refund, exchange or store credit. To ensure a successful return, please adhere to the following conditions: Unused Condition: Ite...

• What should I do if my product is faulty or damaged?

  We’re sorry your item arrived faulty — we’ll help resolve it quickly. 🧰 Steps to take: 1. Email help@zoomlite.com.au with your order number, photos, and a short description of the fault. 2. Our team will review the issue and arrange a **replacement, repair, or refund**. 3. For approved claims, Z...