Zoomlite Return Policy: A Comprehensive Guide

Welcome to Zoomlite's return policy guide. At Zoomlite, we strive to provide high-quality products and exceptional customer service. We understand that sometimes returns are necessary, and we aim to make this process as straightforward as possible. Below, you'll find detailed information about our return policy, including options and recommendations.

Return Options

At Zoomlite, we offer a couple of return options depending on the nature of the return. Here’s what you need to know:

Change-of-Mind Returns

For returns due to a change of mind, customers are responsible for covering the return shipping costs. We do not currently offer free return shipping for these cases. However, we do provide flexibility in how you can return your items:

• Return Postage: Customers can choose their preferred courier or postal service to send the item back to us.
• Drop-Offs: If convenient, you are welcome to drop off the return at our Melbourne fulfillment centre.

Please ensure that you include your order information and reason for return with the returned item to facilitate a smooth process.

Faulty or Incorrect Items

If you receive an item that is faulty or incorrect, Zoomlite will cover all return shipping costs. We are committed to resolving these issues promptly and efficiently.

Return Authorisation

Before returning any item, it is essential to obtain authorisation from our customer service team or from our returns portal. This step ensures that your return is processed without delays. Please contact our support team for any issues with the portal.

Recommendations for a Smooth Return

To ensure that your return arrives safely and is processed without any issues, we recommend the following:

• Use a Tracked Service: Opt for a tracked courier or postal service when returning items. This provides peace of mind and allows you to track the progress of your return shipment.

Contact Us

For any questions or further assistance regarding returns, please do not hesitate to reach out to our customer service team. We are here to help make your shopping experience with Zoomlite as seamless as possible.

Visit our website at zoomlite.com.au for more information on our products and services.

Thank you for choosing Zoomlite. We appreciate your business and are committed to ensuring your satisfaction with every purchase.