Start Your Return
Visit our returns portal
You will need:
· Your order number
· The email address used at checkout
· A brief reason for return
Option 1: Prepaid Return Label (Australia)
The easiest option. A $15 fee per parcel is deducted from your refund - there is no upfront charge.
Steps:
1. Complete the return portal - select "Prepaid Label"
2. You will receive the label by email (automated labels are usually instant; manual labels within 3business days)
3. Pack your item securely - remove old labels, include all original packaging and tags
4. Drop off at any Australia Post outlet or red street posting box
5. Keep your tracking receipt until your refund is confirmed
For large items (suitcases): use a larger Australia Post outlet - smaller counters may not accept oversized parcels.
Option 2: Self-Ship (Australia or International)
Return using any carrier of your choice at your own cost.
· Use a tracked service and consider purchasing transit cover -Zoomlite cannot refund items lost in transit
· Include your order number and a note explaining the return
Return address:
Zoomlite Returns - [your order number]
2/80 Mills Road,
Braeside VIC 3195
New Zealand Returns
NZ customers cannot use the online portal for prepaid labels - please contact us at help@zoomlite.com.au with your order number, reason for return and we will issue your return label manually.
Exchanges
To exchange for a different size, colour, or product: complete the return portal and select "Exchange."
The exchange order must meet the minimum order value to qualify for free shipping.
We will contact you to confirm the shipping charge for the exchange/replacement item before dispatching.
Refund Timeline
Once we receive and inspect your return, your refund is processed within 3–5 business days. You will receive an email confirmation when it is processed.
ℹ Original shipping charges are not refundable. The $15 label fee (if used) is deducted from your refund, not charged upfront.