Zoomlite Return

At Zoomlite, we strive to ensure that your shopping experience is seamless and satisfactory. However, we understand that sometimes returns are necessary. This guide will walk you through our returns process, whether you choose to use our prepaid return option or return items without a prepaid label.

Prepaid Return Option

Our prepaid return option is designed to make the return process as convenient as possible for our Australian and New Zealand customers. Please note that due to a technical issue, New Zealand returns require a manual label from us.

Steps to Request a Prepaid Return Label

1. Request a Label: Visit our returns portal to initiate your return. You will need:
   • The email address used for your order
   • Your order number
   • A reason for return or description of any fault
   • Your acceptance for us to create a label for you (a return fee of $15 per package applies)
   • A compliant package for return (must adhere to AUSPOST package limits)
2. Cost of Label: A return label costs $15 per label/package. This fee will be deducted from your refund. Please note that original shipping charges are non-refundable.
3. Receive Label: Once requested, we will email the return label to you. For manual labels, please allow 2-3 working days for processing. Contact us at [FILTERED] with your order number and return details if needed.

Prepaid Return Steps

• Remove Old Labels: Ensure all previous delivery addresses or labels are removed from the package.
• Repackage Items: Include all original packaging, product tags, and any included items such as cloth bags or cleaning sponges.
• Include Documentation: Add a copy of your purchase receipt or order number, along with a note explaining the reason for return.
• Seal and Label: Securely seal the package and affix the provided return label.
• Drop Off: Deliver the package to your nearest post office or use an Australia Post red street posting box.
• Processing Time: Allow 5-7 working days for your refund to be processed after we receive and inspect the returned items.
• Return Insurance: Please note that the return is not insured. The sender is responsible for ensuring the package is adequately packed and covered.

Return Without Prepaid Label

If you prefer to use your own carrier, follow these steps:

1. Choose Your Carrier: Return the item using a carrier of your choice at your own expense.
2. Trackable Service: Use a trackable service and consider purchasing transit cover as we are not responsible for any loss or damage during transit.
3. Include Documentation: Include a copy of your purchase receipt or order number and a brief note describing the reason for return.

Address for Returns

Zoomlite Returns (insert your order number here)
2/80 Mills Road
Braeside VIC 3195

Important Notes

• Shipping does not include insurance, and any loss or damage during transit is your responsibility.
• Original shipping charges are not refundable.
• For large items like suitcases, ensure you use larger Australia Post stores as smaller ones may not accept them.

For further assistance, please contact us at [FILTERED] with your order number in the subject line. We are here to assist you with any queries or concerns you may have.

Visit our website zoomlite.com.au for more information on our products and services. Thank you for choosing Zoomlite.