We're sorry to hear your product isn't as expected. Here's what to do.
Step 1: Contact us with photos
Email help@zoomlite.com.au with:
· Your order number
· A clear description of the issue
· Photos of the fault (close-up of the affected area, plus full product shots from all angles)
Please do not return the item until you hear from us -we may be able to resolve the issue without a return.
Step 2: Assessment
Our team will review your photos and description, typically within 2 business days. We assess each case individually based on:
· The nature and appearance of the fault
· How long you have had the product
· Whether the fault is consistent with a manufacturing defect or another cause
Step 3: Resolution
Depending on the assessment outcome, we will offer one or more of the following:
· Replacement of the faulty item or the affected part
· Repair (where applicable)
· Refund
Return shipping: If our assessment confirms a manufacturing defect, we will provide a prepaid return label at no cost to you. Return shipping is not automatically covered - it is provided at our discretion based on the outcome of our assessment.
What is and isn't covered
Our warranty covers manufacturing defects - faults that were present when the product left our facility. It does not cover damage caused by airlines, external impact, misuse, or normal wear and tear over time.
For full details, see our warranty article.
ℹ Please keep the product and its packaging until the matter is fully resolved.