We’re sorry your item arrived faulty — we’ll help resolve it quickly.
🧰 Steps to take:
1. Email help@zoomlite.com.au with your order number, photos, and a short description of the fault.
2. Our team will review the issue and arrange a **replacement, repair, or refund**.
3. For approved claims, Zoomlite covers all return shipping costs.
💡 Tip:
Keep the product and packaging until the issue is resolved — we may need photos for assessment.
Oct 28, 2025