What Does the Warranty Cover?
Our 12-month warranty is designed to protect you against manufacturing defects that may occur during the production of our products. Specifically, the warranty covers:
- Faulty Zippers: If the zippers on your Zoomlite product are not functioning properly due to a production error, they are covered under our warranty.
- Stitching Issues: Any problems with stitching that arise from a manufacturing defect are included in the warranty coverage.
- Hardware Malfunctions: Should any hardware components of your product, such as buckles or clasps, fail due to a production error, they are protected by our warranty.
What Is Not Covered?
While our warranty is comprehensive, it does not cover issues that arise from misuse, accidents, external damage, or normal wear and tear. It is important to use your Zoomlite products as intended and to follow any care instructions provided to ensure their longevity.
Tips for a Smooth Warranty Claim
To facilitate a smooth warranty claim process, we recommend keeping your order confirmation email. This email serves as proof of purchase and is essential for any warranty claims you may need to make.
How to Make a Warranty Claim
If you believe your Zoomlite product has a manufacturing defect covered by our warranty, please refer to our related articles for detailed instructions on how to proceed: