Zoomlite Warranty - Overview
All Zoomlite products come with a 12-month manufacturer's warranty from the date of purchase, covering defects in materials and workmanship.
Suitcases can have a longer manufacturer's warranty period.
What is covered
Our warranty covers faults that are present from manufacture - things that went wrong in production, not through use.
Bags and accessories:
· Structural failures (frames, internal supports, carry handles) - when new or very lightly used
· Hardware failures (buckles, clasps, D-rings) - when clearly a production fault
· Stitching and seam failures -when present from new or after minimal use
· Zippers - covered if the fault is a manufacturing defect (e.g. a faulty slider from new). Zipper issues caused by forcing, overpacking, or snagging are not covered under warranty as these are considered consumer-side damage.
· USB charging ports or tech features - if non-functional from the time of receipt (dead on arrival)
Luggage (suitcases and carry-ons):
· Wheels - covered if a manufacturing defect causes failure (e.g. a wheel pin failure with no evidence of external impact)
· Telescoping handles - covered if they fail to extend or retract correctly on a new or lightly used product
· Frame and shell - covered for structural failures not caused by external impact or airline damage
· Zippers - same conditions as above
What is not covered
· Damage caused by airlines, baggage handlers, or transit (contact your airline or travel insurer)
· External impact damage to shells or corners
· Wear and tear from regular use over time
· Zippers damaged by forcing, overfilling, or snagging
· Products used beyond their intended purpose
· Products outside the 12-month warranty period (may still be assessed case-by-case)
Do I need to register my product?
No registration is required. Keep your order confirmation email as proof of purchase - we'll ask for your order number when assessing a claim.
How to make a warranty claim
Email help@zoomlite.com.au with your order number, a description of the fault, and clear photos. Do not return the product until we ask you to - many claims can be resolved without a return.
ℹ Your rights under the Australian Consumer Law are separate from and in addition to this warranty. Nothing in this warranty limits your ACL consumer guarantee rights.
Tips for a Smooth Warranty Claim
To facilitate a smooth warranty claim process, we recommend keeping your order confirmation email. This email serves as proof of purchase and is essential for any warranty claims you may need to make.
How to Make a Warranty Claim
If you believe your Zoomlite product has a manufacturing defect covered by our warranty, please refer to our related articles for detailed instructions on how to proceed: