What warranty does Zoomlite provide for its luggage range?

What does the warranty cover?

Glide, Glide Elite and NEOS luggage comes with a 10-year warranty covering manufacturing defects in wheels, handles and zippers.

Wheels: Faults caused by manufacturing defects.

Handles: Production faults affecting carry handles or telescopic handles.

Zippers: Failures caused by production faults.

Contact us if you experience a problem. We’ll assess the issue and explain the next steps.

What isn’t covered?

This warranty does not cover airline damage, misuse, mishandling or normal wear and tear, including cosmetic scuffs and scratches from regular use.

If damage falls outside the warranty, we can still offer guidance on available parts and repair options.

What if the shell is damaged?

If your shell cracks or develops another problem, contact us with clear photographs and details of when you noticed it.

We assess shell damage case by case and will advise what assistance may be available. An assessment does not automatically mean a repair or replacement will be covered under this warranty. Your rights under Australian Consumer Law remain unaffected.

What should I do if my luggage is damaged in transit?

• Check your case when collecting it and report any damage to the airline before leaving the airport wherever possible.
• Obtain a damage report and keep your baggage tag.
• Photograph the damage.
• Follow the airline’s claims process or contact your travel insurer, depending on the circumstances and your cover.

Are spare parts and repairs available?

We carry spare parts, and many components are straightforward to replace. Contact us with your luggage model and photographs of the issue so we can advise on suitable parts or repair options.

Availability and any costs will depend on the part, the damage and whether the issue is covered.

How do I make a warranty claim?

Contact Zoomlite customer support with:

• Your order number or proof of purchase.
• Your luggage model and a description of the problem.
• Details of when you first noticed the issue.
• Clear photographs of the front, back and affected area.
• A photograph of the base showing all wheels.

We’ll review the information and advise whether a physical assessment is needed and what resolution is appropriate. Please contact us before sending your case back.

Your rights under Australian Consumer Law

The benefits of this warranty are additional to your rights and remedies under Australian Consumer Law.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.