Locating Your Tracking Number
Once your order has been dispatched from our warehouse, you'll receive a shipping confirmation email containing your tracking number. This email is your key to following your package's journey to your doorstep. Here's how to find it:
- Check Your Inbox: Look for an email from Zoomlite with the subject line mentioning "Shipping Confirmation" or "Your Order Has Been Shipped."
- Search Alternative Folders: If the email isn't in your main inbox, check your junk or promotions folders. Sometimes, these important messages can be filtered incorrectly.
- Contact Customer Support: If you still can't locate the email, don't worry. Our customer service team is here to help. Reach out to us at help@zoomlite.com.au, and we'll promptly resend your tracking information.
Using Your Tracking Number: Once you have your tracking number, you can use it to monitor your package's progress on our carrier's website. This will provide you with real-time updates on your order's location and estimated delivery date.
How do I know if my order was shipped?: You'll receive a shipping confirmation email as soon as your order leaves our warehouse. This email contains your tracking number and other relevant shipping details.
What if my order is lost or hasn't been delivered?: If you're concerned about the status of your delivery, please don't hesitate to contact our customer service team. We're committed to ensuring your Zoomlite products reach you safely and on time.
Download the Australia Post App to manage your parcel and be notified when it's on its way.