How to Report an Issue with Your Order
If you encounter any problems with your order, please follow the steps outlined below to help us resolve the matter promptly:
- Contact Us via Email:
- Send an email to our customer service team at help@zoomlite.com.au
- Include your order number in the email for quick reference.
- Provide a brief description of the issue you are experiencing.
- Attach Supporting Photos:
- If your item is damaged or incorrect, attach clear photos to your email. This visual evidence will help us diagnose the problem and determine the best course of action.
- Await Our Response:
- Our dedicated team will review your case and respond within 1–2 business days. We will provide you with the necessary next steps or offer replacement options to rectify the situation.
Important Considerations
- Preserve All Packaging:
- It is advisable to keep all original packaging materials until the issue has been fully resolved. This is crucial in case a return is necessary.
Oct 27, 2025