Order Confirmation Process
Once you have successfully completed your purchase, our system automatically sends an order confirmation email to the address you provided during checkout. This email serves as a record of your purchase and contains important details about your order including your unique order number.
What to Do If You Haven’t Received Your Order Confirmation
If you do not receive your order confirmation email shortly after completing your purchase, please follow these steps:
- Check Your Spam or Promotions Folder: Sometimes emails are mistakenly filtered into these folders. Ensure you check both your spam and promotions folders in your email account.
- Verify Your Email Address: Double-check the email address you entered during checkout. An incorrect email address could prevent you from receiving your confirmation email.
- Wait for Up to One Hour: Occasionally, there may be slight delays in email delivery. If you still have not received your confirmation after one hour, please proceed to the next step.
- Contact Us: If the email is still missing after one hour, please reach out to us for assistance. Email our support team with your full name, delivery address and order details. We are here to help ensure you have all the information you need about your purchase.
Tips for Future Purchases
To avoid any delays in receiving essential emails from Zoomlite, we recommend adding our email address to your safe sender's list. This proactive step will help ensure that all future updates and communications from us are delivered directly to your inbox without delay.
Oct 27, 2025