Shipping & Delivery

  • How much does shipping cost?

    We offer free standard shipping on all orders over $95 within Australia

  • Do you offer Express Shipping?

    Yes, we offer express shipping for your order to most locations at an additional cost, with tracking included and a mandatory signature required on delivery. Express shipping means that orders placed using this option are prioritised for picking and packing over standard shipping orders. - Orde...

  • When will my order arrive, and what is the average delivery time?

    Delivery Timeframes The delivery time for your Zoomlite order depends on your location within Australia and the shipping method you select at checkout. Here are the average delivery timeframes: Metro Australia: For our customers residing in metropolitan areas, you can expect your order to arriv...

  • Do you ship to a PO Box or Parcel Locker?

    Yes, we can deliver to PO Boxes and Parcel Lockers within Australia. 📦 Details: - Orders sent via Australia Post can be shipped to PO Boxes and Parcel Lockers. - Some larger parcels may require delivery to a street address. 💡 Tip: Always double-check your address at checkout to avoid delays.

  • What is the cut-off time for same-day dispatch?

    Our same-day dispatch cut-off time is 11 AM AEST (Monday to Friday). This means that if you place your order before this time, it will be dispatched on the same business day. Orders placed after 11 AM AEST will be processed and dispatched the following business day. Excluding public holidays. Pr...

  • Who do you ship with?

    We ship within Australia using Australia Post (standard eParcel & eParcel Express Post). For international orders, we use Australia Post - International, DHL Express, or FedEx. These carriers are subject to change without prior notice and are used at our discretion.

  • I have missed my delivery, whats next?

    What Happens When You Miss a Delivery? Missed parcel deliveries can be frustrating, but rest assured, there are convenient options for retrieving your package. If you happen to miss a delivery, you can collect your parcel from a designated Parcel Locker or Post Office (depending on your cariier)...