Shipping & Delivery
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We offer free standard shipping on all orders over $95 within Australia
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Do you offer Express Shipping?
Yes, we offer Express Shipping at an additional cost. Select it at checkout. What Express Shipping means Your order is prioritised for picking and packing ahead of standard orders. Sent via Australia Post Express eParcel — the fastest available Australia Post service. Express orders placed befo... -
When will my order arrive, and what is the average delivery time?
Estimated Delivery Timeframes Once your order leaves our fulfilment centre, delivery times are estimates provided by Australia Post. They are not guaranteed and can be affected by carrier volumes, weather, and public holidays. We will select a suitable carrier at our discretion without prior not... -
Do you ship to a PO Box or Parcel Locker?
Yes. We can deliver to PO Boxes, Parcel Lockers, Locked Bags, and care-of addresses anywhere Australia Post or our shipping partners deliver within Australia. How it works Orders to PO Boxes, Parcel Lockers, and Locked Bags are generally sent via Australia Post, as they service these delivery l... -
What is the cut-off time for same-day dispatch?
Express orders placed before 11 AM AEST, Monday to Friday (excluding public holidays) are prioritised for same-day dispatch from our Braeside, VIC fulfilment centre. Express orders placed after 11 AM AEST will be processed and dispatched the following business day. Non Express (standard) orders ... -
Australian Orders All Australian orders are mostly shipped with Australia Post, using their standard eParcel or Express eParcel services. At our discretion, we can use other suitable carriers like Couriers Please, FedEx, TNT, Aramex and more. International Orders For international orders, we use...
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I have missed my delivery, whats next?
What Happens When You Miss a Delivery? Missed parcel deliveries can be frustrating, but rest assured, there are convenient options for retrieving your package. If you happen to miss a delivery, you can collect your parcel from a designated Parcel Locker or Post Office (depending on your carrier)... -
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