Estimated Delivery Timeframes
Once your order leaves our fulfilment centre, delivery times are estimates provided by Australia Post. They are not guaranteed and can be affected by carrier volumes, weather, and public holidays.
We will select a suitable carrier at our discretion without prior notice, and can use these carriers within Australia: Couriers Please, Tnt, Fedex, Aramex
Standard Shipping (Australia Post eParcel):
· Metro areas: typically 2–5 business days after dispatch
· Regional and rural areas: typically 5–10 business days after dispatch
Express Shipping (Australia Post Express eParcel):
· Most metro areas: typically 1–3 business days after dispatch
· Express does not guarantee next-day delivery — it prioritises handling speed by both Zoomlite and Australia Post
Signature on Delivery
All Zoomlite orders require a signature on delivery by default. If no one is available to sign, Australia Post or the relevant carrier may leave a collection card, notify you via the MyPost app, and hold the parcel at your nearest post office or parcel locker or collection point.
If you would prefer authority to leave (no signature), please add a note at checkout or contact us before your order ships. Note: authority-to-leave is at your risk — Zoomlite cannot be held responsible for parcels left unattended.
Tracking Your Order
Once your order ships, you will receive an email with your tracking number. Use this to follow your parcel on the Australia Post website or MyPost app or the relevant carrier.
If your parcel shows as delivered but hasn't arrived, or if tracking has stopped updating, please contact Australia Post directly or the relevant carrier— they can investigate faster than we can as the sender.
💡 For the fastest response on delivery issues, contact Australia Post: auspost.com.au or call 13 76 78.