What is a Preorder?
A preorder lets you reserve an item that is not yet in stock, securing your place in the dispatch queue when stock arrives.
Estimated Ship Date - Important
Each preorder item shows an estimated ship date or ships from date. This is the date we expect to begin dispatching that item from our Braeside, VIC fulfilment centre.
The estimated ship date is not your delivery date. After dispatch, standard Australia Post delivery timeframes apply - typically an additional 2-10 business days depending on your location.
The estimated ship date is also subject to change if stock is delayed in transit to us. We will notify you by email if the date changes.
What happens to the rest of my order?
If your order contains both in-stock and preorder items:
· By default, all items ship together once the preorder item is ready
· If you need in-stock items sooner, place them as a separate order
If you only ordered a preorder item:
· Your order will be dispatched when stock arrives and is processed - typically within 1-3 business days of the estimated ship date
Payment
Your payment is processed at the time of ordering - not at dispatch.
Can I cancel a preorder?
Yes. If you change your mind before the order ships, contact us at help@zoomlite.com.au, and we will cancel and refund your order in full.
💡 The estimated ship date shown on the product page is updated as information changes. Check the product page or your order confirmation for the current estimate.