I have missed my delivery, whats next?

What Happens When You Miss a Delivery?

Missed parcel deliveries can be frustrating, but rest assured, there are convenient options for retrieving your package. If you happen to miss a delivery, you can collect your parcel from a designated Parcel Locker or Post Office (depending on your cariier). Additionally, for missed deliveries, you can nominate a friend or family member to collect the item on your behalf, offering flexibility and convenience.

Transition to Digital Notifications

In an effort to enhance sustainability and improve communication, Australia Post, along with most other shipping companies, is moving away from traditional paper cards left on your property after a failed delivery attempt. Instead, they are adopting digital notifications to inform you of any missed deliveries. This is sent to you via email and or sms.

Benefits of Digital Notifications
  • Sustainability: By reducing paper waste, digital notifications contribute to a more sustainable environment.
  • Timeliness: Receive immediate updates about your parcel's status through your preferred digital channel.
  • Accuracy: Digital notifications provide more precise and useful information compared to traditional paper cards.
Setting Up Your Notifications

To take full advantage of digital notifications, you need a free MyPost personal account with Australia Post. This account allows you to customise how you receive notifications—whether by email, app, or SMS. You can easily select your notification preferences to ensure you receive timely updates that suit your lifestyle.

Additional Resources

For more detailed information on handling missed parcel deliveries, you can visit the Australia Post website. This helpful link provides comprehensive guidance on how to collect your parcel successfully.

At Zoomlite, we are dedicated to enhancing your shopping experience by ensuring that your orders are delivered efficiently and securely. We encourage you to explore the options available for managing missed deliveries and to take advantage of the digital tools provided by our shipping partners.

Oct 27, 2025

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