Payment Declined? Here’s What to Do

At Zoomlite, we strive to make your shopping experience as seamless as possible. However, we understand that sometimes issues can arise, particularly when it comes to processing payments. If your payment has been declined, it is often due to a mismatch in billing information or insufficient funds. Below, we provide some quick checks and tips to help you resolve these issues promptly.

Quick Checks

1. Verify Your Card Details

Ensure that all the information you have entered is correct. This includes:

• Card Number: Double-check for any typos or incorrect digits.
• Billing Address: Make sure the address matches exactly with what your bank has on file.
• CVV: Confirm that you have entered the correct three-digit security code from the back of your card.

2. Try Another Payment Method

If the issue persists, consider using an alternative payment method:

• Another Card: If you have another credit or debit card, try using it to complete your purchase.
• PayPal: This is a secure and widely accepted payment option.
• Afterpay: A convenient option that allows you to pay in installments.

3. Contact Your Bank

For your security, banks sometimes block large or overseas transactions. If you suspect this might be the case, contact your bank to authorize the charge. This is especially important if you are making a purchase from outside your usual geographic area or if the transaction amount is larger than usual.

Additional Support

If you have tried the above steps and are still unable to complete your payment, our customer support team is here to assist you. Please reach out to us via email for further assistance. Our team is dedicated to resolving your issue as quickly as possible.

Visit our website at zoomlite.com.au for more information.

We appreciate your patience and understanding, and we are committed to ensuring your experience with Zoomlite is a positive one. Thank you for choosing us for your shopping needs.