How to reach us
Email (preferred):
help@zoomlite.com.au
Include your order number in the subject line. We aim to respond within 1 business day. Complex enquiries or warranty assessments may take up to 3 business days.
Help Centre (self-service):
Browse the articles here for instant answers to common questions about shipping, returns, orders, and warranties.
Contact form:
Use the "Contact Us" button on this page to send us a message directly.
Why we don't offer phone support
We made the deliberate decision to move to written support only. Here's why it actually benefits you:
· Everything in writing -no miscommunication, no "I was told something different"
· Full history in one place -whoever responds has the complete context of your enquiry
· Faster resolution -written enquiries with photos and order numbers can be assessed and actioned directly, without a callback loop
· We can attach labels, forms, and confirmations -things that can't be done over a phone call
What to include for the fastest response
For order or shipping issues: order number + tracking number
For returns: order number + reason for return
For warranty or fault claims: order number + photos of the fault (close-up and full product)
For refund questions: order number + date the return was delivered back to us
ℹ We monitor our inbox regularly. If you haven't heard back within 3 business days, please check your spam folder and send a follow-up.